After a guest is seated at your station, what is the first action you should take?

• A. Welcome them warmly, introduce yourself, and confirm seating.
• B. Provide the menu and ask for a drink choice.
• C. Take a beverage order.
• D. Ask if they'd like to start with dessert.

Answer: (A)

Welcoming the guests, introducing yourself, and confirming seating is the first thing you do after they’re seated. This initial greeting sets a friendly, personal tone and makes it clear who will be serving them, which helps the guests feel seen and oriented. It also quickly verifies where they’re sitting so you can tailor your service to their table.

After that warm introduction, you can smoothly transition to presenting the menu or offering beverages, depending on the restaurant’s flow. This order—greet, introduce, confirm seating—prepares guests for everything that follows and avoids rushing them into decisions before they’re ready.

Providing the menu and asking for a drink choice comes next because it’s part of starting the dining experience, not the first impression. Taking a beverage order or offering dessert first would skip the essential introduction and seating confirmation, which are meant to establish rapport and clarity from the outset.