How can you upsell without pressuring the guest?

• A. Briefly describe a popular add-on and ask if they'd like to include it.
• B. Push the most expensive item regardless.
• C. Ignore add-ons entirely.
• D. Offer a discount instead.

Answer: (C)

The idea being tested is how to keep the guest experience comfortable while still giving options. In this approach, the safest way to avoid pressuring someone is to not bring up add-ons at all and let them decide their order without any suggestion from you. By not initiating upsell chatter, you prevent any sense of pressure or manipulation, which helps the guest feel respected and at ease. If a guest asks about extras, you can answer clearly and briefly, but you don’t push or steer them toward a pricier add-on unless they show interest.

Pushing the most expensive item or describing add-ons unsolicited can create pressure or make the guest feel upsold rather than served. Offering a discount can also shift the dynamic toward a deal rather than a genuine recommendation, which can undermine trust. Ignoring add-ons entirely keeps the interaction simple and comfortable, prioritizing the guest’s comfort and choice, which is the intended outcome of a low-pressure service.