How should you coordinate with the kitchen during a busy rush?

• A. Ignore kitchen updates to speed service.
• B. Communicate clearly, relay special requests, and manage expectations about wait times.
• C. Only communicate after the guest has placed an order.
• D. Attempt to handle cooking tasks yourself.

Answer: (B)

Coordinating with the kitchen during a busy rush relies on clear, proactive communication. You should clearly relay any guest requests or dietary modifications, confirm order details with the kitchen, and share realistic wait-time expectations with guests. This ongoing dialogue helps prevent misorders, keeps tickets moving smoothly, and lets cooks prioritize tasks with the right information. It also sets guest expectations so they understand when to expect their meals. Ignoring kitchen updates slows service and can cause mistakes; waiting to communicate only after a guest has ordered creates unnecessary back-and-forth and delays; trying to handle cooking tasks yourself isn’t appropriate and can compromise safety and quality.