How should you handle an order entered incorrectly into the POS?

• A. Do not assume; inform the guest and supervisor, correct the order, and re-enter it.
• B. Cancel the entire check without notice.
• C. Delete the order and forget.
• D. Replace the item without telling guest.

Answer: (A)

When a mis-entered order happens, the priority is to keep the guest informed and fix the mistake through the proper process. The correct approach is to not guess, but tell the guest what happened, involve a supervisor if needed, correct the mis-entered item, and re-enter the accurate order in the POS. This keeps the guest charged correctly, ensures the kitchen has the right ticket, and provides a clear, traceable record of the change. Other options undermine trust and accuracy: canceling the entire check without notice can leave the guest puzzled about the bill; deleting the order and forgetting creates gaps and accountability issues; replacing an item without telling the guest feels deceptive and disrespectful.