How should you verify a guest's order to ensure accuracy?

• A. Repeat the order back with modifiers and confirm before entering it into the POS.
• B. Enter the order into the POS and adjust later.
• C. Ask the kitchen to confirm after delivery.
• D. Memorize the order and proceed.

Answer: (B)

Verifying a guest’s order starts with confirming details directly with the guest before anything is entered into the system. The best practice is to repeat the order back aloud, including all modifiers and any special requests, and ask the guest to confirm. This ensures you and the guest agree on exactly what will be prepared and catches any misheard items or instructions like no onions, extra sauce, or temperature preferences right away. Once the guest confirms, enter the order into the POS and proceed. If changes are needed, update the order immediately so the kitchen receives the correct instructions.

Relying on memory, entering and adjusting later, or asking the kitchen to confirm after delivery can lead to mistakes, delays, and unhappy guests. These approaches lack a real-time check that helps prevent incorrect orders from reaching the table.