What is a best practice to ensure a guest receives the correct order?

• A. Assume it's correct if the guest didn't complain.
• B. Deliver the first item and adjust later if wrong.
• C. Confirm details with the guest, repeat back order, and verify with the kitchen.
• D. Double-check with the guest after eating.

Answer: (C)

Clear, proactive order verification is essential to get guests the right meal. The best practice is to confirm details with the guest, repeat back the order, and verify with the kitchen. This catches miscommunications, clarifies special requests, allergies, and substitutions, and creates a shared record between the guest, server, and kitchen. By repeating back, you turn the spoken order into a precise set of items and instructions you and the kitchen can reference, reducing misreads and missing modifiers. Verifying with the kitchen ensures the ticket matches what the guest ordered before it goes to prep, protecting both accuracy and service speed. In practice, listen, summarize what was ordered, confirm any modifications, then hand off the verified order to the kitchen and re-check as needed during service. Other approaches skip these checks, either hoping it works as is or waiting until after the meal to fix issues, which leads to lower guest satisfaction and more disruption.