What is the proper procedure when a guest asks for a dessert after the main course?

• A. Ignore the request.
• B. Check availability, describe the dessert, and add it to the ticket.
• C. Remove current items to fit dessert.
• D. Bring dessert without describing it.

Answer: (B)

Handling a dessert request after the main course hinges on clear guest communication and proper order processing. The best approach is to first check whether the dessert is available, so you don’t promise something you can’t deliver. Then describe the dessert to help the guest choose and set expectations about size, ingredients, or texture. Finally, add it to the ticket in the POS so the kitchen knows what to prepare and the guest’s bill reflects the dessert addition. This sequence keeps service smooth, minimizes delays, and protects guest trust. Ignoring the request leads to frustration; removing items to fit a dessert disrupts the main course and service flow; bringing a dessert without describing it can confuse the guest and misses a chance to confirm the option and price.