What should you do if you spill a drink at a table?

• A. Apologize, clean the spill promptly, and replace the drink if needed.
• B. Blame the guest.
• C. Ignore the spill and continue service.
• D. Inform a supervisor and wait for instructions.

Answer: (A)

Handling spills quickly and courteously is a cornerstone of good table service. A quick apology shows you acknowledge the disruption and respect the guest, setting a calm, professional tone. Cleaning the spill promptly removes a safety hazard for both guests and staff and keeps the dining area tidy, which is essential for safety and comfort. Replacing the drink if needed shows you’re attentive to the guest’s experience and helps ensure they leave satisfied rather than inconvenienced.

Why the other options don’t fit: blaming the guest creates a negative impression and lacks accountability; ignoring the spill leaves a hazard and a poor guest experience; waiting for a supervisor delays resolution and can signal uncertainty in handling everyday issues. Prompt, respectful action addresses safety and guest satisfaction at once.