When a guest requests a modification to their order, what is the proper process?

• A. Modify in your head and hope it works.
• B. Confirm the modification with the guest, relay to the kitchen, and ensure accuracy before finalizing.
• C. Tell the guest you cannot modify and proceed.
• D. Wait for the kitchen to notice the modification.

Answer: (B)

When a guest asks for a change to their order, the proper approach is to confirm exactly what they want, relay that modification clearly to the kitchen, and verify the update is correct before finalizing. This ensures you understood the request, prevents miscommunication, and gives the kitchen precise instructions so the dish comes out right. Repeating the modification back to the guest helps catch any small details you might miss—like substitutions, side changes, temperature requests, or allergy considerations—and makes sure the order that goes to prep matches what the guest expects. After the kitchen acknowledges the change, double-check that the updated ticket reflects all adjustments and that any special instructions are noted, then proceed with service. This process avoids guessing, reduces the chance of sending the wrong item, and keeps the dining experience smooth for the guest.