Which action occurs in Step 3 of the 7 Steps?

• A. Greet within 1 minute
• B. Serve drinks with a smile and take the order promptly
• C. Check back within 1 minute
• D. Suggest dessert

Answer: (B)

The action tested here shows how Step 3 in the service sequence builds on a warm greeting by combining two essential behaviors: delivering drinks with a smile and promptly taking the guest’s order. Providing drinks with a genuine smile communicates friendliness and attentiveness, helping guests feel welcomed from the moment they arrive. Pairing that with promptly taking the order keeps the flow moving and shows respect for the guests’ time, which reduces waiting and signals efficiency.

This pairing belongs to Step 3 because it occurs after the initial greet and continues the guest interaction by transitioning smoothly into taking the meal order. It’s not about the initial greeting, which is done earlier, nor about checking back after the meal or suggesting dessert later in the experience.