Which statement best describes the approach to beverage refills in service?

• A. Refill only after the guest asks and does not confirm preferences.
• B. Refill automatically for all guests without confirmation.
• C. Offer refills, confirm sweetness or temperature, and deliver promptly.
• D. Refill drinks only at the end of the meal.

Answer: (C)

Proactive beverage service means inviting refills, confirming how the guest wants them (such as sweetness or temperature), and delivering the drink promptly. This approach shows attentiveness and ensures the beverage matches the guest’s preferences, avoiding drinks that are too sweet, too hot or cold, or left to chance. It also helps keep the meal flowing smoothly, so guests stay refreshed without waiting. Waiting for the guest to ask, refilling automatically without checking preferences, or delaying refills until the end all miss the opportunity to provide timely, personalized hospitality.