What should you do if an order is entered incorrectly?

• A. Do not inform anyone.
• B. Inform the guest and supervisor, correct the order, and re-enter it.
• C. Cancel the order and forget.
• D. Re-enter the order as-is.

Answer: (B)

When an order is entered incorrectly, the priority is to fix it transparently and promptly. Tell the guest there was an error and apologize, involve a supervisor to ensure the correction is handled properly, correct the order in the system, and re-enter the updated ticket so the kitchen receives the right items and the guest is charged correctly. This approach protects guest trust, ensures the kitchen makes the right dishes, and keeps the POS and order records accurate. Informing no one leaves the guest unsure and can lead to service failures; canceling the order and forgetting loses the original order record and can disappoint the guest; simply re-entering the order as it was would repeat the mistake and risk serving wrong items or charges.